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Receptionist - Granite City
FLSA Status: Non-Exempt
Hourly Wage: $13.00/hour
Hours: M-F 8a-4p
Directly Responsible To: Regional Director
QUALIFICATIONS: High school diploma or equivalent. Must have excellent telephone and computer skills (Microsoft excel and word a must). Must have ability to work cooperatively with seniors and staff. Experience in a customer service like setting. Must have a high degree of discretion dealing with confidential information as well as accurate office filing skills and the ability to lift 50lbs.
JOB SUMMARY: Serve as the focal point for incoming telephone calls and clients and field staff. Receive participants and guests in pleasant manner giving appropriate information. Perform secretarial and clerical duties for the agency. Maintaining an efficient office environment.
RESPONSIBLITIES: Greeting clients, field staff and general public in a professional and friendly manner and directing their needs to the appropriate office staff. Answering telephone, screening and directing the call to the appropriate office staff. Monitor visitor access and maintain security awareness. Sort and distribute all mail and incoming faxes. Perform daily clerical duties including, copying and collating, and other routine duties necessary to assist senior personnel and departmental management. Update and maintain databases such as mailing lists, contact lists, field staff and client information. Maintain the general filing system and file all correspondence. Perform Quality Assurance phone monitoring for assigns sites as needed. Maintain regular punctual attendance consistent with the ADA, FMLA and other federal, state and local standards. Any other duties as assigned.
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Quality Assurance Technician
FLSA Status: Non-Exempt
Hourly wage: $14.00/hour
Hours: M-F 8a-4p
Directly Responsible To: QA Coordinator
QUALIFICATIONS: High school diploma or equivalent. Minimum 2 years’ experience in Home Care/ Home Health field. Strong written and oral communications skills. Ability to build rapport and trusting relationship with clients/staff. High degree of discretion dealing with confidential information. Accurate office filing skills. Ability to work independently. Highly motivated, honest, reliable, compassionate, responsible, cheerful, and patient with those in need. Daily access to a vehicle, valid driver’s license and proof of insurance.
JOB SUMMARY: The Quality Assurance Technician is responsible for organizing, completing, compiling and processing in home site visits for clients and staff with in the program.
RESPONSIBLITIES: Maintain and organize in home site visit schedule and database. Telephone clients and schedule appointments, complete and document in home assessments. Utilize company vehicle to travel to appointments. Perform Quality Assurance phone monitoring for assigned site. Communicate concerns and serious health/safety risks to participants or staff members to appropriate department staff to assure services quality and standards. Perform general clerical duties, maintain general filing system. Perform quarterly conference calls. Maintain and organize in phone monitoring schedule. Maintain QA and Quarterly Conference database. Perform Ameren program duties as assigned. Performs other duties and responsibilities as assigned.
