The Information & Assistance Department is where seniors can learn about and apply for public benefit programs such as: IHEAP (energy assistance), SNAP (food stamps), the Benefit Access Program (formerly Circuit Breaker), Medicare, Medicare Assistance Programs, Medicaid, and much more!
I &A staff are providing all the same services telephonically. If we are not able to answer your call immediately, please leave a message. Most messages are returned by the end of the day or within 24 hours depending on call volume. We appreciate your patience and look forward to helping you in any way that we can!
SHIP is a free counseling service provided by the Illinois Department of Aging. SHIP Counselors do not sell or solicit insurance, but rather provide Medicare beneficiaries and their family members with information so that they can make informed decisions about their Medicare benefits. SHIP Counselors can answer questions about the following:
Medicare, Medicare Supplemental Insurance (Medigap), Medicare Advantage Plans, Medicare Part D Prescription drug coverage, Medicare Assistance Programs (Medicare Savings Program and Extra Help from Social Security for prescription drug costs), Medicaid, The SSP I & A Department offers this service by appointment only. We have two full time SHIP Counselors who can assist with your Medicare questions. Please call 618-465-3298 x115 or x119 to speak to a SHIP Counselor.
More information about IHEAP can be found at the following website here.
2603 N. Rodgers Ave.
Alton, IL 62002
Our service region
varies by program.
Main Building Hours
Mon - Fri: 7:00AM - 4:00PM
Holidays may affect hours
Wellness Center Hours
Mon - Fri: 6:00AM - 8:00PM