Ombudsman Program
SSP is proud to be home to the area Ombudsman program. The Ombudsman program was developed to provide advocacy for seniors and disabled adults who reside in long-term care facilities and is required in each state by the federal government. This program helps residents get relief from abuse, neglect, financial exploitation, and inadequate living conditions and gives them a voice to assist them in getting the type of care that they need. This program also works to encourage long-term care facilities to adopt a more resident-centered approach that gives residents more choices and creates a more home-like atmosphere. The Ombudsman program also provides facility and community education, supports resident and family councils, and advocates for legislation that improves the rights of long-term facility residents.
At SSP, we cover the St. Louis Metro East counties that include all long-term care facilities in Bond, Clinton, Madison, Monroe, Randolph, St. Clair, and Washington counties in Illinois. We have five full-time Ombudsmen including three at SSP in Alton and two in our Belleville office. For complaints and concerns from residents or others, you can call 618-465-3298 Ext. 127 to make a report.
To find out more or to see if you qualify, you may visit the 
Illinois Department on Aging’s website here.
