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Senior Services Plus, Inc. Senior Center

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 Contact Us: External link opens in new tab or window618-465-3298 

ejackson@seniorservicesplus.org

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OMBUDSMAN PROGRAM

External link opens in new tab or window618-465-3298 ext 127


Providing advocacy for older adults and disabled adults

who reside in long-term care facilities.

 What is the Ombudsman Program?


Woman being friendly and comforting older adult, who is smiling up at her.



The Ombudsman program was developed to provide advocacy for older adults and adults with disabilities who reside in long-term care facilities. It is required in each state by the federal government. This program helps residents get relief from abuse, neglect, financial exploitation, and inadequate living conditions.


Our Ombudsman also work to encourage long-term care facilities to adopt a more resident-centered approach that gives residents more choices and creates a more home-like atmosphere. Additionally, our Ombudsman program provides facility and community education, supports resident and family councils, and advocates for legislation that improves rights of long-term facility residents.





 


At SSP, we cover the St. Louis Metro East counties that include all long-term care facilities in Bond, Clinton, Madison, Monroe, Randolph, St. Clair, and Washington counties in Illinois. We have five full-time Ombudsmen including three at SSP in Alton and two in our Belleville office. For complaints and concerns from residents or others, you can call 618-465-3298 Ext. 127 to make a report.

 

To find out more or to see if you qualify, you may visit the External link opens in new tab or windowIllinois Department on Aging’s website here.


Make a Report


For complaints and concerns from residents or others, please call External link opens in new tab or window618-465-3298 ext. 127 to make a report.


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Senior Services Plus, Inc.

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Headquarters


2603 N. Rodgers Ave.

Alton, IL 62002

 

Phone: External link opens in new tab or window618-465-3298 

Fax: 618-465-3302

Email: ejackson@seniorservicesplus.org

EIN: 37-0975762

 

Service Area

Our service region
varies by program.

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Hours of Operation

Main Building Hours

Mon - Fri: 7:00AM - 4:00PM

Holidays may affect hours

Wellness Center Hours

Mon - Fri: 6:00AM - 6:00PM

Saturday: 7:00AM - 12:00PM
Sunday: Closed
Holidays may affect hours

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© Senior Services Plus, Inc.

 

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